Legal information — Newchoicecircle (Australia)
This page outlines your consumer rights under Australian law, our returns & refunds policy, privacy commitments, IP notices and how to escalate disputes.
Australian Consumer Law & Your Rights
Under the Australian Consumer Law (ACL), consumers are entitled to remedies where goods are not of acceptable quality, do not match descriptions, or fail to do what they are reasonably expected to do. These rights are in addition to any voluntary returns or warranty provisions we provide.
- Short-term remedies for major failures: refund, replacement or compensation.
- Repair for minor failures where appropriate.
- ACL protections apply regardless of any international seller terms.
For details, see the Australian Competition & Consumer Commission (ACCC) guidance.
Returns, Refunds & Warranty
We accept returns for faulty or significantly not-as-described items. For change-of-mind returns, our standard policy is 14 days from delivery where the product is unused and in original condition — shipping costs may apply.
Process
- Contact us with your order number and issue (see section below).
- If eligible, we will provide return instructions and an RMA reference.
- Once received and inspected, we will issue refund or replacement per ACL.
Timeframes
| Step | Typical time |
|---|---|
| Initial response | 1 business day |
| Return inspection | 3–7 business days |
| Refund processing | 3–10 business days |
Privacy & Data (AUS compliant)
We handle personal information in accordance with the Australian Privacy Principles (APPs). Our Privacy Policy explains collection, use, disclosure, storage and access rights. See Privacy Policy for full details.
Personal data we collect
- Contact details (name, email, phone)
- Order information and delivery address
- Payment metadata (we do not store full card numbers)
Requests for access, correction or complaints about privacy can be made via the legal inquiry form below or by email.
Intellectual Property & Copyright
All content on newchoicecircle.com — including images, product descriptions, logos and design — is © Newchoicecircle unless otherwise indicated. Use of our content without permission is prohibited.
To report copyright infringement, provide a written notice including:
- Identification of the copyrighted work
- Location of the infringing material
- Contact details and a statement of good faith
Send notices to legal@newchoicecircle.com. We will respond as required under Australian law.
Complaints & Dispute Resolution
If you have a complaint about a product, service, privacy or legal matter, please use the form to submit details. We aim to acknowledge complaints within one business day and resolve them promptly. If unresolved, you may escalate to the ACCC or state consumer affairs bodies.
Legal inquiry / Complaint form
Third-party links & liability
Our site may link to third-party services and suppliers. We are not responsible for their terms, performance or privacy practices. Our liability to you is limited to the extent permitted by law.
For consumer matters, statutory rights under the ACL cannot be excluded.
Contact details (Legal)
Email: legal@newchoicecircle.com
Phone: +61 428 739 561
Business information
Newchoicecircle — ABN: 12 345 678 901
17 Victoria Street, Melbourne VIC 3000